At Konki, we strive to provide the best quality products. However, if you are not satisfied, you may request a return or refund under the conditions below.
Important Requirement
An unboxing video is mandatory for all return or refund requests.
The video must be recorded while opening the package
The package should be unopened at the start of the video
The video must clearly show the product and packaging
No cuts or edits should be made
Without an unboxing video, return or refund requests will not be accepted.
Return Eligibility
Request must be raised within 48 hours of delivery
Product must be unused and in original condition
All tags and packaging must be intact
Non-Returnable Items
Used or damaged products
Items without original packaging
Products without unboxing video proof
Refund Process
Once approved, refunds will be processed within 5-7 business days
Refund will be credited to the original payment method
Replacement Policy
Replacement is available only for defective or incorrect products, subject to verification through the unboxing video.
